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Frequently Asked Questions

Participating in the Charter Community Connection™ Program

Enjoying Charter Communications services and helping my organization raise funds

Organization Referrals

About Charter Communications

 

 

Q: How does Charter Community Connection™ work?
A: First the organization administrator needs to register for the program.  Upon review and acceptance of the organizations information, the organization will be enrolled and will receive their special code.  This code should be distributed to all organization, community members, and any possible contributing subscribers who may be interested in signing up as new or upgrading subscriber with Charter Communications.  Your organization will earn Referral Payments based on the subscriber’s number of qualifying Charter Communications services ordered.

Q: What are Referral Payments?
A: Referral Payments are paid out to participating organizations based upon the number of customers who have activated a Charter Communications commitment using a designated organizations code.  Organization receives $75.00 contribution on initial activation on 1 of 3 available services to include, Charter Digital Cable® TV, Charter High-Speed ® Internet, and Charter Telephone® (value of the each service mentioned needs to be at least $29.95 per month to qualify for a Referral Payment) and $25.00 for each service add-on (maximum of 2 additional qualifying services).  All initial and add-on orders must be placed during original order, only one payout per service address.  There is no limit to how much your organization can earn.  The more customers who participate in the Charter Community Connection™ program for your organization the more Referral Payments your organization can earn.

Q: Can an organization that is not enrolled in Charter Community Connection™ earn contribution rewards?
A: No, only organizations that are enrolled in this program can earn Referral Payments through the Charter Community Connection™ fundraising program.

Q: When can I enroll my organization?
A: You can enroll anytime. Enrollment is contractual and the term is for 1 year from the date of the contracts inception.

Q: How does my organization participate in the Charter Community Connection™ program?
A: First, the organizations administrator enrolls the organization, the organization then receives their special code that will enable the organization to start earning Referral Payments. Charter Community Connection Representative will provide customizable marketing material so you can use to distribute the organization’s special code in your community. When your supporters sign up for qualifying Charters services by calling Charter Community Connection order hotline and use your organization’s special code the organization will earn Referral Payments.

Q: Can my school’s parent-teacher organization (PTA or PTO) enroll in this program?
A: Yes. Schools may opt to identify an authorized PTO or PTA organization to administer the program and receive Referral Payments using the "Waiver for PTO/PTA Participation". IMPORTANT: If selecting the waiver option, you must return the PTO or PTA's W-9 form with the registration packet (not the school's W-9). Failure to do so will result in delayed activation of your organization special code.

Q: Can multiple groups on a school campus participate in Charter Community Connection™ using individual Special Codes?
A: Yes. Each group will require it own distinct Special Code. Referral Payments checks will be made out to each specific group. Each group must have the organization administrator’s approval. Schools may opt to identify an authorized PTO or PTA organization to administer the program and receive School Rewards using the "Waiver for PTO/PTA Participation". Ask your Charter Community Connections Representative for the “Waiver for PTO/PTA Participation” form.

Q: Is there any cost for an organization to participate in the Charter Community Connection program?
A: There is no cost to enroll in and participate in the program.

Q: What makes this fundraising program different from others?
A: Charter Community Connection takes the hassle out of fundraising for your organization and those participating. There is no quota to meet, no orders to take, no money to collect and no products to deliver. Organizations just have to enroll in the program and distribute their Special Code to their members, family, teachers, student body, PTA, etc. Then, as each household activates their Charter service their organization can earn up to $125.00 in Referral Payments per subscriber depending on the number new services activated.

Q: Can my organization participate in other fundraising programs, and still be part of this one?
A: Yes. The Charter Community Connection™ program is meant to supplement your other fundraising efforts while minimizing the time demands on your administrator and members.

Q: How long is the contract for?
A: The contract shall commence upon Charter’s acceptance of Organization’s registration and will continue in full force and effect for a term of one (1) year. The term of this Agreement shall thereafter automatically renew on a monthly basis unless either Party provides written notice of termination not less than thirty (30) days prior to the end of the then-current term. Notwithstanding anything herein to the contrary, either Party may terminate this Agreement at any time upon provision of (30) days prior written notice to the other Party.

Q: Why must we provide a W-9 form?
A: The IRS Form W-9 is used to determine an organization’s tax-exempt status. By filling out this form and checking the “exempt” box, no backup withholding (tax) will be withheld from your Referral Payments, nor will it be reported on for tax purposes. The IRS requires Charter Communications to have a W-9 form on file for each organization who receives payment from our company.
organization to administer the program and receive Referral Payments using the "Waiver for PTO/PTA Participation". IMPORTANT: If selecting the waiver option, you must return the PTO or PTA's W-9 form with the registration packet (not the school's W-9). Failure to do so will result in delayed activation of your organization special code.

Q: How do I sign up for Charters Services and help our organization earn money?
A: Very easily, call Charter Community Connection order hotline, and give them your organization’s Special Code, then just select Charter Digital Cable® TV, Charter High-Speed ® Internet, and/or Charter Telephone® (value of the each service mentioned needs to be at least $29.95 per month to qualify for a Referral Payment).

What happens if I don’t know my organization’s code when I call to sign up for a qualifying Charter Communication service?
A: A customer must use the designated Charter Community Connection toll-free number, and give the customer service agent the name of the organization and Special Code in order for your organization to earn a Referral Payments. Keep in mind that the best way to ensure that your organization gets its Referral Payments is to have each customer use your organization’s unique Special Code, not just the organizations name, at the time of ordering. There is a limit of one Special Code per Charter customer account, and Special Codes cannot be changed once an order has been placed.

Q: If I signed up for Charters Services without a Special Code, can I add one at a later date?
A: No. We cannot apply Special Codes retroactively. The Special Code must be mentioned at the time of order for the school to receive the appropriate contribution reward.

Q: Is the Charter Community Connection™ program only for the immediate family of each student or can others participate?
A: Anyone can help enrolled organizations earn Referral Payments through Charter Community Connection™ – members, parents, teachers, neighbors, friends, family etc. All they have to do is call Charter Community Connection order hotline and use the Special Code to activate a qualifying service, their designated organizations can earn up to $125.00 Referral Payment, per subscriber depending on the number of services activated services. Charter employee account types are not eligible for generating Referral Payments.

Q: Does it matter in which state my friends or family live, should they want to participate?
A: Yes, currently the program is only available in the Charter service area in Southern California, Texas, North and South Carolina, and Virginia.

Q: Are current Charter subscribers eligible to participate in the Charter Community Connection™ program?
A: Yes! All that current subscribers have to do is call Charter Community Connection order hotline and tell the Charter Community Connection agent that they wish to activate a new Charter service or services as part of the Charter Community Connection™ program, and give the organizations Special Code for the organization they wish to support. Once the commitment is made and the order is processed with the Special Code, the designated organization receives a $75.00 Referral Payment on the initial activation on 1 of 3 available services; Charter Digital Cable® TV, Charter High-Speed ® Internet, and/or Charter Telephone® (value of the each service mentioned needs to be at least $29.95 per month to qualify for a Referral Payment) and $25.00 for each service add-on (maximum of 2 additional qualifying services) provided the customer maintains activation on selected services for a minimum of 90 days. All initial and add-on orders must be placed during original order. Customers are only eligible for one payout per service address.

Q: How do organizations earn money through the Charter Community Connection™ program?
A: Organizations just have to enroll in the program and upon review and acceptance of the organizations information the organization will receive a special code. This code should be distributed to all organization, community members, and any possible contributing subscribers who may be interested in signing up as new or upgrading subscriber with Charter. Parents, family, neighbors, teachers, and friends can all sign up for qualifying Charter Communication service using the unique organizations Special Code. Organization receives $75.00 contribution on initial activation on 1 of 3 available services; Charter Digital Cable® TV, Charter High-Speed ® Internet, and Charter Telephone® (value of the each service mentioned needs to be at least $29.95 per month to qualify for a Referral Payment) and $25.00 for each service add-on (maximum of 2 additional qualifying services).

Q: How does my organization receive the Referral Payment?
A: The registered organization will receive the Referral Payments on earned Charter Communication qualifying service activations made using your Special Code and tracked through the Charter Community Connection™ program. The organization will earn a $75.00 Referral Payment on the initial activation on 1 of 3 available services; Charter Digital Cable® TV, Charter High-Speed ® Internet, and/or Charter Telephone® (value of the each service mentioned needs to be at least $29.95 per month to qualify for a Referral Payment) and $25.00 for each additional service add-on (maximum of 2 additional qualifying services) using your organization’s unique Special Code. Charter Community Connection™ will send your organization your Referral Payment check based on the number of activated accounts that have been activated for 90 consecutive days.

When will my organization receive its Referral Payment check?
A: Charter Community Connection™ will send your organization a Referral Payments Check based on the number of activated accounts associated with your organizations Special Code. Organizations will only receive payment for accounts that are ordered and remain active for a minimum of 90 days; orders that are not activated and accounts that are cancelled within period will not qualify for Referral Payments. Eligible Referral Payments are paid by check on a 90 day basis. Checks are made payable directly to the authorized organization.

Q: Will Charter Communications be sending multiple checks for Referral Payments to various participating school organization each month?
A: Yes, only if each organizations or clubs within the school have each completed the registration package separately and has attained the special code required.

Q: Is there a limit to the amount of money an organization can make?
A: No, there is no limit to the amount of Referral Payments that your organization can earn. Charter will contribute the appropriate Referral Payments for each qualifying subscriber that participates in the Charter Community Connection™ program. Subscribing customers must activate and maintain their qualifying Charter service for 90 consecutive days for your organization to earn its Referral Payments.

Q: Can currently participating families change the organization that they support?
A: No. Once an organization’s Special Code has been assigned to an order, it cannot be changed. Only one Special Code is permitted per customer account.

Q: How do I update my organization's information due to changes that have taken place?
A: Contact the Charter Community Connection representative.

Q: What if I have another question about Charter Community Connection™?
A: If you can't find the answer to your question in this FAQ, please CLICK HERE to contact us.

Q: What is Charter Communication?
A: Charter Communications, Inc. is the third-largest publicly traded cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states. At the core of Charter’s mission is to provide customers with value. Charter strives to do this every day by offering high-quality entertainment and communication services, continually improving customer care, and through the unwavering commitment of its employees. In an age where being connected through digital technology is crucial to nearly everyone, Charter is proud to offer advanced communications services that “Bring Homes to Life.” For example, Charter offers today’s most advanced video services, including the increasingly popular High-Definition programming and Digital Video Recorder service Plus, and customers can choose from more than 6,000 video-on-demand movies and shows – 24/7. Charter is also a leader in High-Speed Internet connections. At 60 Mbps, our Charter High-Speed® Internet Ultra service is the fastest residential service in the U.S. In addition, Charter offers 20 Mbps Charter High-Speed® Max service nationwide. And all of the Internet services come with the Charter Security Suite™ to protect customers against online threats and intrusions. With more than 1.7 million telephone customers, Charter is the 10th largest provider of landline telephone service in the nation. Charter Telephone® product offers exceptional sound quality and reliability, not to mention today’s most popular calling features. And because Charter always strives to offer customers value, they enjoy unlimited local and long distance calling for one low monthly fee.